7999bat Privacy Policy: What We Keep and Why
An account here runs on small pieces of information: a mobile number, a wallet reference, a login time, a bet slip. This page lists each of those pieces, says why we hold it, and explains how you can ask us to show it, correct it or delete it.
18+ · Play Responsibly
The short version, before the detail
We collect what an account and a payment need in order to work, and nothing beyond that. Everything below expands on this list, but these four points cover most of what players ask.
- We ask for the minimumA phone number, a password, a date of birth, and later one document for the payout check.
- We do not sell personal dataYour name, number and document details are never sold or rented as a list.
- You can ask questionsCopies, corrections and account closure are handled through live chat, which runs 24/7.
- Money records stay longerDeposit and withdrawal logs outlive a closed account because finance rules require it.
This policy covers the website, the Android app and any message sent to our team. It does not cover sites you reach through outside links.
Information you give us when you sign up
What the registration form asks for
The form is short on purpose: a mobile number, a password and your date of birth. Your full name, district and town are added before the first payout, because a payment cannot be sent to a name we have not recorded. You choose the password yourself and we never send it back to you in a message.
What a mobile wallet transfer shows us
When you deposit through bKash, Nagad, Rocket, Upay or a bank transfer, our system receives the sender number, the amount and the transaction reference. That is how a payment is matched to the right account. We do not see your wallet PIN or your bank login, and no member of staff will ever ask for them in chat.
Our servers record the device model, browser, network address and login times. That log is what lets us flag a sign-in from an unfamiliar phone before it turns into a problem, and it is also how a disputed session gets checked later.
What the 7999bat app asks for on Android
The app is version 2.1.1, a 28 MB download that runs on Android 6.0 and newer. It asks for two permissions: storage, so updates can be saved to the phone, and notifications, so you hear about a withdrawal without opening the app. It does not read your contacts, your photos or your text messages.
If you install the APK from our download page rather than from a store, Android may show a warning about installing from an unknown source. That message comes from the operating system, not from us. The permission can be switched off again once the app is in place, and the app keeps working.
How your data is used after a deposit
A deposit of ৳250 or more is checked against the wallet reference before it is credited, which normally takes about 2 minutes. Matching a payment needs the account number, the sender number and the amount, so those three sit together in one record.
Bonus credit is tracked against the 12x wagering rule, which means we keep a log of which bets counted towards it and which did not. Referral credit and the daily cashback of 1.1% follow the same log, so a question about either can be answered without guesswork.
Account history also answers your own questions: whether a payout above ৳1,500 has cleared, why a document was sent back, or which game types a bonus covered. Reading that history is the main reason the records exist at all.
Cookies and the small files that keep you signed in
Cookies hold your session open while you move between the lobby and a game, and remember a few settings such as language and the last category you opened. Without them you would sign in again on every page, which is a poor experience on a slow connection.
Analytics cookies show us which pages load badly on Bangladeshi mobile networks, so we know what to fix first. Advertising cookies are separate and you can refuse those without losing access to any game.
Clearing cookies in your browser settings signs you out but leaves the account untouched. Nothing about your balance or your history is stored in a cookie.
Who we share records with, and who we never sell to
Sharing is narrow and tied to a task. The wallet provider or bank handling your transfer receives the details needed to move the money, because nothing moves without them. Game suppliers receive a player ID and bet data only, never your name or number.
Our live chat platform stores the transcript of each conversation, so a second agent can continue where the first one stopped instead of asking you to repeat everything. Only staff with a reason to read a transcript can open it.
We hand records to a Bangladeshi authority when the request is lawful and the paperwork is valid. We do not sell personal data, and we do not pass it to advertisers as a mailing list. There is no third-party broker in the chain.
How long a record stays on file
Different records have different lifespans. A profile is kept for as long as the account exists, while a payment log stays well beyond that because finance rules require it. The table shows the practical reason first and the retention side second.
| Record | Why we hold it | How long it stays |
|---|---|---|
| Account profile | So you can sign in and be paid under your own name | While the account is open |
| Deposit and withdrawal log | To match wallet references and settle a dispute months later | As long as finance rules require |
| Chat transcripts | To follow up on a case that is still open | Until the case is closed and reviewed |
| Bet and bonus history | To apply the 12x wagering rule fairly | While the bonus terms can still be checked |
When a record is no longer needed it is deleted, or cut down to numbers that cannot be tied back to a person. Closing an account starts that process, but it is not instant: an open payout or a dispute has to settle first.
Your choices and the requests we can act on
You can ask for a copy of what we hold, ask us to correct a misspelled name or an old address, or ask us to close the account. Send the request from the number registered on the account or through live chat, so we know the request is really yours.
Some requests cannot be met in full. We cannot delete a deposit record while a withdrawal is still open, and we cannot remove data that a finance rule requires us to keep. When that happens we say which part is blocked and why, rather than replying with a refusal and no reason.
Correcting a name after the first payout is slower than correcting it before, because the document check has already been completed. Fix the spelling during registration if you can.
Security behind the counter
Encryption and stored passwords
Traffic between your phone and our servers is encrypted in transit. Passwords are stored as hashes, which means staff cannot read them and cannot send them to you. Payment references sit on systems kept apart from the game lobby, so a fault in one does not expose the other.
The document check before a first payout
Before the first withdrawal, a reviewer compares the name on your account with the name on a national ID card, passport or driving licence. This usually finishes within 24 hours. A first payout can take up to 6 hours to clear; later ones average around 27 minutes.
Age limits and younger visitors
Accounts are for adults in Bangladesh only. A date of birth is taken at registration and checked against the documents later, and any account found to belong to someone under 18 is closed. If a younger family member has been using your phone, tell support and we will lock the account while it is sorted out.
Players who want to step back can use the limits on the responsible gaming page, and our support team can apply a break on request without asking for a reason.
Reaching the 7999bat support desk
Live chat is open 24/7 and is the quickest route for anything touching your data. Keep your account number handy so the agent does not have to search by name.
For a privacy question, put the whole request in the first message: a copy of your records, a correction, or a closure. That saves a round of questions. We do not publish an email address, and requests sent through chat stay attached to the account, which makes them easier to track. General answers sit in the FAQ page if you would rather read first.
When this policy changes
If the way we handle data changes, this page is rewritten and the new version appears at the same address. Accounts affected by a significant change see a note in the message centre before it takes effect, so nobody is caught out by a rule they never saw.
One last thing: reading this page does not commit you to anything. If you want to see the games first, head back to the homepage. When you are ready to open an account, the 7999bat register page takes a few minutes on a phone, and you can set a deposit limit in the same session.